fbpx
X

HOW CAN WE HELP?

poplular categories

Absolutely YES If there is anything you would like to discuss with us feel free to contact us at Admin@emot.com.au or call us  on 03 9052 4206 We are “real” people on the other end of the phone and we are always happy to talk to you!

First, fill out the booking form and pay the $400 booking fee.We will send you a confirmation email outlining your package and total cost. Next, 4 weeks before your wedding we will send through your final invoice. If there is anything we can do to help, as we know how stressful weddings can be, please ask, we are here to make it a little easier for you! Of course if you would like to pay an extra amount at any time you are more than welcome to do so, just let us know.

Should your wedding be cancelled for a genuine reason, Emotion will refund your full deposit. However, if you simply choose to cancel your wedding photography with Emotion.  A $400 cancellation fee will apply.

After the refund is approved.  We will deposit funds directly into your original credit card.‘therefore’, making it easy.

All your photos will be online within 2 working days after your wedding. We will send you a email once your gallery is live.

We’ll keep your photos in your online gallery for three years. But it’s still a good idea to download them onto your computer and store them yourself. For your absolute peace of mind though, we also keep a backup of all our clients’ wedding photos - forever.

We host your photos on our own commercial-grade servers… that are secure to the max. Nobody will be able to see your gallery (unless you give them permission) – so your photos are always fully-protected and controlled by you.

Of course! After all, who wants blurry shots of Aunt Alma busting her moves on the dance floor? All your photos will be sent to you as high-res JPEGs– at the same pixel dimensions your photographer used to create the photo.

Absolutely. We’re all about sharing the love. Simply share your gallery link with your chosen friends and family. They’ll then be able to admire your photos and invite others to do the same. But they won’t be able to download them. Only you can do that.

At EMOTION, we specialise in candid, documentary-style wedding photography that ensures honesty and authenticity. But since it’s your wedding, we still want to hear every single photo idea you have in mind.

We think it is highly unlikely that you will not be delighted with your wedding photos. One of the reasons we only use talented and experienced photographers is because we know our photographers know what they are doing, and they know how to take great photos. They understand all the key elements such as lighting, exposure, composition, framing and the dynamics of a wedding. In the unlikely and unfortunate event that you don't like your photos we will discuss your concerns with you. Obviously, a wedding is a "once only" event and cannot be repeated, but we will do everything in our power to make sure you are satisfied.

Your EMOTION photographer will be snapping away for up to eight hours – depending on the duration of your wedding. If your wedding is longer than eight hours, please let us know.

Yes! Every EMOTION photographer is covered by comprehensive public liability insurance – for their peace of mind and yours.

EMOTION has you covered – always. That’s because we have a community of EMOTION photographers on standby in every state, who can step in on short notice if needed.

Absolutely! Whether it’s via Skype, FaceTime, email, phone call or in person, you’ll get the chance to chat with your photographer. That way, you can learn more about them, their photography style and achievements – and feel reassured that you’ve made the right choice.

Absolutely! Every EMOTION photographer holds a current police crime check certificate. We insist on this! So not only are they great photographers, they are also good people!

Unfortunately not. We cannot guarantee that any of our photographers will be available on the date of your wedding. However, when making your initial booking with us, if you make a note of a photographer you prefer we will check their availability, and if they are available we will lock them in for you, ready for you to confirm final details of your wedding.

YES...we do indeed! We have a "Fusion Video" package that combines stills and video footage from the ceremony and speeches that creates a 15 to 30 mins highlight video(depending on the length of your service and speeches).

STILL GOT QUESTIONS?

Contact Us