Frequently Asked Questions
Booking and Payment
Absolutely YES If there is anything you would like to discuss with us feel free to contact us at email@example.com or call us on 1-300-4-EMOTION We are “real” people on the other end of the phone and we are always happy to talk to you!
First, fill out the booking form and pay the $400 booking fee for each service chosen. Depending on the payment option you selected your payment terms will vary.
PAY 100% WHEN YOU BOOK
PAY THE REQUIRED DEPOSIT AND THE REST ONE MONTH BEFORE YOUR WEDDING
PAY THE REQUIRED DEPOSIT WHEN YOU BOOK THEN THE REST OVER TIME BEFORE YOUR WEDDING
PAY THE REQUIRED DEPOSIT WHEN YOU BOOK THEN THE REST OVER TIME (EVEN IF IT’S AFTER YOUR WEDDING)
depending on what you have chosen.. If there is anything we can do to help, as we know how stressful weddings can be, please ask, we are here to make it a little easier for you!
Should your wedding be cancelled for a genuine reason, Emotion will refund your full deposit. However, if you simply choose to cancel your wedding photography with Emotion. A $400 cancellation fee will apply.
After the refund is approved. We will deposit funds directly into your original credit card.‘therefore’, making it easy.
If you need a little more time to pay, that’s a-ok with us. We offer four ways for you to pay at a pace that works for you.
- All In – Pay 100% upfront and receive a free digital slide show worth $220.
- Time Saver – Pay the required deposit and the rest one month before your wedding.
- Committed – Pay the required deposit, then the rest over time PRIOR to your wedding
- Future – Pay the required deposit, then the rest over time (even if that is AFTER your wedding).
All your photos will be online within 2 working days after your wedding. We will send you a email once your gallery is live.
We’ll keep your photos in your online gallery for three years. But it’s still a good idea to download them onto your computer and store them yourself. For your absolute peace of mind though, we also keep a backup of all our clients’ wedding photos – forever.
We host your photos on our own commercial-grade servers… that are secure to the max. Nobody will be able to see your gallery (unless you give them permission) – so your photos are always fully-protected and controlled by you.
Of course! After all, who wants blurry shots of Aunt Alma busting her moves on the dance floor? All your photos will be sent to you as high-res JPEGs– at the same pixel dimensions your photographer used to create the photo.
Absolutely. We’re all about sharing the love. Simply share your gallery link with your chosen friends and family. They’ll then be able to admire your photos and invite others to do the same. But they won’t be able to download them. Only you can do that.
At EMOTION, we specialise in candid, documentary-style wedding photography that ensures honesty and authenticity. But since it’s your wedding, we still want to hear every single photo idea you have in mind.
We think it is highly unlikely that you will not be delighted with your wedding photos. One of the reasons we only use talented and experienced photographers is because we know our photographers know what they are doing, and they know how to take great photos. They understand all the key elements such as lighting, exposure, composition, framing and the dynamics of a wedding. In the unlikely and unfortunate event that you don’t like your photos we will discuss your concerns with you. Obviously, a wedding is a “once only” event and cannot be repeated, but we will do everything in our power to make sure you are satisfied.
The hours your photographer will stay at your wedding depends on the package you choose:
- The “Close Up” offers up to three consecutive hours of professional photography.
- The “Big Picture” offers up to 8 consecutive hours of professional photography.
- Don’t worry, if you need more hours, just add them to your cart!
Yes! Every EMOTION photographer is covered by comprehensive public liability insurance – for their peace of mind and yours.
Yes! Add “The Moving Picture” to your cart and a videographer for up to six consecutive hours starting at your ceremony through the reception. Need more hours? Just add more to your cart. In the end, you will receive a captivating 15-30-minute film combining your video and photos.